Complaints Policy
At EzSoft we are committed to delivering the highest level of service. If you've experienced an issue or have feedback, we're here to listen and act.
How to Submit a Complaint
You can submit your complaint or feedback through any of the following channels:
- •Email: info@ezsoft-sa.com
- •Phone: 920011403
- •WhatsApp: 966112000946
- •Contact form on the Contact Us page
What to Include
- •Your full name and business name
- •A clear description of the issue or feedback
- •Date and time of the issue if applicable
- •Any attachments or screenshots that help explain the issue
Expected Response Times
- •Acknowledgment of receipt: within 1 business day
- •Investigation: within 3 business days
- •Final resolution: within 7 business days (may extend for complex cases)
Our Commitment
We treat every complaint with seriousness and respect. Our goal is to find a fair and timely resolution that ensures your complete satisfaction with EzSoft.